To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information. – We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone. – We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier and Thangkapaintings.com customer service representatives. (NOTE: We would be obligated to disclose individual personal information if Thangkapaintings.com were to be subpoenaed or ordered by a court of law.) We automatically collect
Upon visiting our site, we assigned you a unique Buyer ID in the form of a cookie. We use this ID to keep track of your shopping basket during your visit and to identify you as a repeat visitor.
– If you would rather not be identified as a repeat visitor, we recommend that you disable the cookie support in your browser.
Internet Protocol (IP) Address
We record your IP address each time you visit Thangkapaintings.com. Recording IP addresses helps us determine usage and traffic patterns. Other information we collect
Should you contact us through our feedback form, we require your name and email address only to send you a reply.
If you use the form to send comments about your shopping experience at Thangkapaintings.com, we may include the comment with your name in our Customer Testimonials section
“Email Newsletter”, “Email Special Offers” and “Catalog” Sign-up Features
Should you participate in these services we will only use the information you provide to promote Thangkapaintings.com services and products.
We will not share any personal information with third parties. Sharing
Personal Information is Not Shared Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.
Return Policy and Exchange
We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
You item was delivered in a physically damage.
In the event an item is damaged during shipping, we will need to file a claim with the shipping company before we can process a refund. Any damaged product must be reported to us within 48 hours of receiving your package. During this time it will be important to hold on to the original packaging material for the shipping company to process the claim.
We offer free shipping if order has missing parts or accessories or is different from what was ordered.